SUPPORT
Can I use my existing device with your service?
The easiest way to determine the compatibility of your device with our service is to validate your IMEI number below. The IMEI number is a 15-digit number typically found within the Settings on your device. Please note that we cannot guarantee "bring your own" devices will be fully compatible with our service.
To determine if your existing device may be compatible with our service, please click here to validate your IMEI.
"Bring your own" devices require a Charity Mobile SIM card or eSIM. Click here for more details about SIM card and eSIM requirements.
Devices that are incompatible with Charity Mobile:
- Smart Watches
- 5G Tablets
- Wi-Fi Only Tablets
- Mobile Hotspot Devices
- JetPacks
- Mi-Fi Devices
- Light Phones
- Wisephones
- Prepaid Devices
- Home Connect Devices
- Routers
- Boosters
- Network Extenders
For a detailed explanation of our device requirements, please call us toll-free at
1-877-474-3662, chat with us using our
Live Chat, or e-mail us at support@charitymobile.com.