If you have questions about your Charity Mobile device and/or service, please visit our Support section for answers to frequently asked questions, user guides, and more!

If you need further assistance, please contact us:

Charity Mobile hours are 9:00 A.M. to 7:00 P.M. EDT Monday through Friday, and 9:00 A.M. to 3:00 P.M. EDT Saturday. We are closed on Sundays, Good Friday, Christmas Eve, New Year's Eve, and all major holidays.

Live Chat is available during regular business hours, but may be temporarily unavailable when all customer service representatives are busy assisting other customers.

Payments, returns, and other correspondence can be mailed to the address below.

Charity Mobile
P. O. Box 847
Florence, KY 41022-0847

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