SUPPORT

How do I activate my WiseOS Subscription?

You can create your Wisephone Portal account and purchase your WiseOS Subscription directly from your Wisephone II by following the instructions below. You will need a Wi-Fi connection and your Wisephone's IMEI number.

Click here to view or download a PDF of the following instructions with screenshots.

From your Wisephone II:

  1. Tap the “Get Started” button on the Welcome screen.
  2. If you have not yet connected your Wisephone to a Wi-Fi network, tap "Open Wi-Fi Settings", turn Wi-Fi on, and connect to an available Wi-Fi network. Once you are connected, tap the Back "<" button at the bottom of the screen until you reach the Subscription Needed screen.
  3. Tap the "Setup" button on the Subscription Needed screen.
  4. Tap the "Get Started" button.
  5. Tap the checkbox to agree to the terms, then tap the "Continue" button.
  6. If you have not yet created a Wisephone Portal account, tap the "Sign in" button.
  7. Enter the account owner's details, tap the checkbox to agree to the terms, then tap the "Sign up" button.
  8. A verification code will be sent by text message to the phone number you entered. Enter this code in the Verify Your Identity window, then tap the "Verify" button.
  9. Enter your Wisephone's IMEI number in both fields on the Add a Wisephone screen.
  10. Enter the Wisephone's phone number and a Device Name (such as the name of the owner) in the fields, then tap the "Continue" button.
  11. Verify that the entered information is correct, then tap the "Add Device" button.
  12. Tap the "Activate" button in the WiseOS Subscription window.
  13. Use the toggle switch at the top of the screen to select your payment option (Annually or Monthly), then tap the "Activate BYOC Plan" button.
  14. Enter your payment details, then scroll to the bottom of the screen and tap the "Pay" button.
  15. Once payment has completed, you will be redirected to the Device Dashboard screen. Your Wisephone Portal account has now been created, and your WiseOS Subscription has now been activated.

For questions or assistance with your Wisephone Portal account or WiseOS Subscription, please contact the Techless Support Team by e-mail at hi@wisephone.com or by phone at 512-675-1820 from 9:00 A.M. to 6:00 P.M. EDT Monday through Friday.

If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.
Live Chat