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Support


Do you offer paperless billing and/or automatic payments?


Yes! You can set up both paperless billing and automatic payments through our My Account portal.


Paperless billing can be set up by following these steps:

 Log into the My Account portal.
 Click on the My Profile tab.
 Click on the Statement Type link in the left sidebar.
 Using the pull-down menu under "Select a new Statement Type below:", select Email Bill to receive a paperless bill
 by e-mail only, Mail Bill to receive a printed bill in the mail only, or Mail and Email to receive both.

There is no additional cost to change to any Statement Type, and you may change your Statement Type at any time. Note that changes to your Statement Type may not take effect until the next billing cycle.


Automatic payments can be set up by following these steps:

 Log into the My Account portal.
 Click on the Payments tab.
 Click on the Add Payment Account link in the left sidebar. You must add at least one payment account.
 If you want to add a credit card as a payment account, click on the Credit Card link. Once you have entered
 the credit card information, check the box next to "Enable this Credit Card for Automatic Payments" at the bottom
 of the screen, then press the Accept button.
 If you want to add a checking account as a payment account, click on the e-Check link. Once you have entered
 the checking account information, check the box next to "Enable this e-Check Account for Automatic Payments"
 at the bottom of the screen, then press the Accept button.

There is no additional cost to enable or disable automatic payments. To change your automatic payment settings, click on the Automatic Payments link in the sidebar. To make changes to a payment account, click on the Manage Accounts link in the sidebar.


If you need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.



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