Support | Charity Mobile

Charity Mobile App The Charity Mobile app is now available for iOS and Android devices!

For iPhones and iPads, click on the Download on the App Store button, or visit the App Store from your device and search for Charity Mobile. For Android smartphones and tablets, click on the Get it on Google Play button, or visit the Google Play Store from your device and search for Charity Mobile.

Our Support section contains answers to frequently asked questions, user guides, Charity Mobile app and ringtone downloads, and more! Click on any question below to view its answer.

If your question is not answered below, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

GENERAL & BILLING QUESTIONS

• How do I support the charity of my choice?
• What if the charity of my choice is not on your list?

• Can I change my charity selection?

• How often will I receive a bill?

• Can I view and/or pay my bill online?

• Do you offer paperless billing and/or automatic payments?

• What payment methods can you accept?

• Why does my first bill seem higher?

• What are your hours of operation?

• What is your COVID-19 statement?

• What is your privacy policy?

ORDERING QUESTIONS

• How do I place an order?
• How do I determine if you offer coverage in my area?

• Can I keep my existing phone number?

• Can I use my existing phone with your service?

• Do you offer a risk-free guarantee?

• Do you offer contract buyouts?

• Do you require a contract or a credit check?

• Do you offer installment plans for your phones?

• How long does it take to ship my order?

• What is your return/exchange policy?

• What is your termination policy?

PHONE QUESTIONS

• Is my phone's network being decommissioned?
• What if I have a problem with my phone?

• What if I need to replace my phone?

• What if I don't activate my phone right away?

• Do you offer pre-owned and/or recertified phones?

• Do your phones require a SIM card?

• Will my contacts automatically transfer to my new phone?

• Where can I find a user guide for my phone?

• Why isn't all of the internal storage available on my phone?

• Can my phone be used as a mobile hotspot for data tethering?

• Can I monitor my data usage on my phone?

• How do I set up my voicemail?

• How do I access my voicemail?

• Do you offer Visual Voicemail?

• How do I clear an "Activation Unsuccessful" notification?

PLANS & SERVICES QUESTIONS

• What services does Charity Mobile provide?
• Can I change my plan?

• Can I add additional lines to my plan?

• Do you offer rollover minutes and/or data?

• How is data usage measured?

• Do you offer usage notifications?

• How can I check my monthly usage?

• What is my Charity Mobile User ID and/or password?

• What is the Charity Mobile app?

RINGTONES

Download the Charity Mobile Ringtone for use on your phone or other device! Please consult your phone's user guide for instructions on how to load and/or select the ringtone, and how to determine which ringtone file formats are supported by your phone.

Charity Mobile MP3 Ringtone  (MP3 file, 90 KB)
Charity Mobile WAV Ringtone  (WAV file, 504 KB)
Charity Mobile Ogg Vorbis Ringtone  (OGG file, 61 KB)

USER GUIDES

Click on the image of your phone below to view or download its user guide. For PDF user guides, you will need to install Adobe Acrobat Reader (or a comparable PDF viewer) if your computer/device does not already have a PDF viewer installed.

We also offer oversized custom-printed user guides for many of our current and previous phones at an additional cost. For more information, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

ALCATEL AVALON V User Guide PDF file, 9.9 MB	ALCATEL GO FLIP V User Guide PDF file, 5.7 MB	APPLE iPHONE 11 iPhone User Guide Click to view online	APPLE iPHONE 12 iPhone User Guide Click to view online	APPLE iPHONE SE (2020) iPhone User Guide Click to view online

GOOGLE PIXEL 3 Pixel Phone Help Click to view online	KYOCERA DURAXV EXTREME User Guide PDF file, 2.5 MB	MOTOROLA MOTO E (2020) User Guide PDF file, 1.7 MB	MOTOROLA MOTO G STYLUS 5G User Guide PDF file, 4.3 MB	SAMSUNG GALAXY A12 User Guide PDF file, 8.9 MB

SAMSUNG GALAXY A32 5G User Guide PDF file, 11.7 MB	SAMSUNG GALAXY J337V User Guide PDF file, 2.6 MB	SAMSUNG GALAXY S20 FE 5G UW User Guide PDF file, 7.5 MB	SAMSUNG GALAXY XCOVER PRO User Guide PDF file, 10.7 MB

If you do not see your phone listed above, click here for a full list of available user guides.

If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Alcatel is a trademark of Nokia used under license by TCL Communication Technology Holdings Ltd. GO FLIP is a trademark of TCL Communication Technology Holdings Ltd. iPhone, iPad, and App Store are trademarks of Apple, Inc. Android, Google, Pixel, and other Google product names and logos are registered trademarks of Google Inc. Kyocera and DuraXV Extreme are trademarks of Kyocera International, Inc. MOTOROLA, Moto, and the Stylized M Logo are registered trademarks of Motorola Trademark Holdings, LLC. Samsung and Galaxy S are registered trademarks of Samsung Electronics Co., Ltd.