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The Federal Emergency Management Agency (FEMA), in coordination with the Federal Communications Commission (FCC), will conduct a nationwide test of the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA) on October 3, 2018. The WEA portion of the test commences at 2:18 P.M. EDT, and the EAS portion follows at 2:20 P.M. EDT.

More information is available at https://www.fema.gov/emergency-alert-test.

Our Support section contains answers to frequently asked questions, user guides, Charity Mobile ringtone downloads, and more. Click on any question below to view its answer.
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ORDERING QUESTIONS

• How do I place an order?
• How do I determine if you offer coverage in my area?
• Can I keep my existing phone number?
• Can I use my existing phone with your service?
• Do you offer a risk-free guarantee?
• Do you offer contract buyouts?
• Do you require a contract or a credit check?
• Do you offer installment plans for your phones?
• How long does it take to ship my order?
• What is your return policy?


GENERAL & BILLING QUESTIONS

• How do I support the charity of my choice?
• What if the charity of my choice is not on your list?
• Can I change my charity selection?
• How often will I receive a bill?
• Can I view and/or pay my bill online?
• Do you offer paperless billing and/or automatic payments?
• What payment methods can you accept?
• Why does my first bill seem higher?
• What are your hours of operation?
 PHONE QUESTIONS

• What if I have a problem with my phone?
• What if I need to replace my phone?
• Do you offer pre-owned and/or recertified phones?
• Do your phones require a SIM card?
• Will my contacts automatically transfer to my new phone?
• Where can I find a user guide for my phone?
• Why isn't all of the internal storage available on my phone?
• Can my phone be used as a mobile hotspot for data tethering?
• Can I monitor my data usage on my phone?
• How do I set up my voicemail?
• How do I access my voicemail?
• Do you offer Visual Voicemail?


PLANS & SERVICES QUESTIONS

• What services does Charity Mobile provide?
• Can I change my plan?
• Can I add additional lines to my plan?
• Do you offer rollover minutes and/or data?
• How is data usage measured?
• Do you offer usage notifications?
• How can I check my monthly usage?
• What is my user ID and/or password for the My Account portal?


RINGTONES

Download the Charity Mobile Ringtone for use on your phone or other device! Please consult your phone's user guide for instructions on how to load and/or select the ringtone, and how to determine which ringtone file formats are supported by your phone.

MP3Charity Mobile MP3 Ringtone  (MP3 format, 90 KB)
WAVCharity Mobile WAV Ringtone  (WAV format, 504 KB)
OGGCharity Mobile OGG Ringtone  (OGG format, 61 KB)




USER GUIDES

Click on the image of your phone below to view or download its user guide. For PDF user guides, you will need to install Adobe Acrobat Reader (or a comparable PDF viewer) if your computer/device does not already have a PDF viewer installed.



Apple iPhone 6s
APPLE
iPHONE 6s

 iPhone User Guide
Click to view online
Apple iPhone 7
APPLE
iPHONE 7

 iPhone User Guide
Click to view online
Apple iPhone 8
APPLE
iPHONE 8

 iPhone User Guide
Click to view online
Apple iPhone SE
APPLE
iPHONE SE

 iPhone User Guide
Click to view online
Apple iPhone Xs
APPLE
iPHONE Xs

 iPhone User Guide
Click to view online
Kyocera Cadence LTE
KYOCERA
CADENCE LTE

Kyocera Cadence LTE User GuideUser Guide
PDF file, 2.6 MB
Kyocera DuraXV LTE
KYOCERA
DURAXV LTE

Kyocera DuraXV LTE User GuideUser Guide
PDF file, 3.9 MB
LG Exalt LTE
LG
EXALT LTE

LG Exalt LTE User GuideUser Guide
PDF file, 5.1 MB
LG Stylo 4
LG
STYLO 4

LG Stylo 4 User GuideUser Guide
PDF file, 4.7 MB
Motorola Moto E4 Plus
MOTOROLA
MOTO E4 PLUS

Motorola Moto E4 Plus User GuideUser Guide
PDF file, 3.9 MB
Motorola Moto G6
MOTOROLA
MOTO G6

Motorola Moto G6 User GuideUser Guide
PDF file, 6.7 MB
Samsung Galaxy J3 V
SAMSUNG
GALAXY J3 V

Samsung Galaxy J3 V User GuideUser Guide
PDF file, 2.0 MB
Samsung Galaxy S7
SAMSUNG
GALAXY S7

Samsung Galaxy S7 User GuideUser Guide
PDF file, 1.3 MB
Samsung Galaxy S9
SAMSUNG
GALAXY S9

Samsung Galaxy S9 User GuideUser Guide
PDF file, 2.5 MB


If you do not see your phone listed above, click here for a full list of available user guides.

If you need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.


Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. iPhone is a trademark of Apple, Inc. Android, Google, and other Google product names and logos are registered trademarks of Google Inc. Kyocera, Cadence LTE, and DuraXV LTE are trademarks of Kyocera International, Inc. LG is a registered trademark of LG Electronics, Inc. MOTOROLA and the Stylized M Logo are registered trademarks of Motorola Trademark Holdings, LLC. Samsung and Galaxy S are registered trademarks of Samsung Electronics Co., Ltd.