Support | Charity Mobile

Our Support section contains answers to frequently asked questions, user guides, Charity Mobile ringtone downloads, and more. Click on any question below to view its answer.

EXISTING CUSTOMERS PLEASE READ: Is my phone's network being decommissioned?

ORDERING QUESTIONS

• How do I place an order?
• How do I determine if you offer coverage in my area?

• Can I keep my existing phone number?

• Can I use my existing phone with your service?

• Do you offer a risk-free guarantee?

• Do you offer contract buyouts?

• Do you require a contract or a credit check?

• Do you offer installment plans for your phones?

• How long does it take to ship my order?

• What is your return/exchange policy?

• What is your termination policy?

GENERAL & BILLING QUESTIONS

• How do I support the charity of my choice?
• What if the charity of my choice is not on your list?

• Can I change my charity selection?

• How often will I receive a bill?

• Can I view and/or pay my bill online?

• Do you offer paperless billing and/or automatic payments?

• What payment methods can you accept?

• Why does my first bill seem higher?

• What are your hours of operation?

PHONE QUESTIONS

• Is my phone's network being decommissioned?
• What if I have a problem with my phone?

• What if I need to replace my phone?

• What if I don't activate my phone right away?

• Do you offer pre-owned and/or recertified phones?

• Do your phones require a SIM card?

• Will my contacts automatically transfer to my new phone?

• Where can I find a user guide for my phone?

• Why isn't all of the internal storage available on my phone?

• Can my phone be used as a mobile hotspot for data tethering?

• Can I monitor my data usage on my phone?

• How do I set up my voicemail?

• How do I access my voicemail?

• Do you offer Visual Voicemail?

PLANS & SERVICES QUESTIONS

• What services does Charity Mobile provide?
• Can I change my plan?

• Can I add additional lines to my plan?

• Do you offer rollover minutes and/or data?

• How is data usage measured?

• Do you offer usage notifications?

• How can I check my monthly usage?

• What is my user ID and/or password for the My Account portal?

RINGTONES

Download the Charity Mobile Ringtone for use on your phone or other device! Please consult your phone's user guide for instructions on how to load and/or select the ringtone, and how to determine which ringtone file formats are supported by your phone.

Charity Mobile MP3 Ringtone  (MP3 format, 90 KB)
Charity Mobile WAV Ringtone  (WAV format, 504 KB)
Charity Mobile OGG Ringtone  (OGG format, 61 KB)

USER GUIDES

Click on the image of your phone below to view or download its user guide. For PDF user guides, you will need to install Adobe Acrobat Reader (or a comparable PDF viewer) if your computer/device does not already have a PDF viewer installed.

APPLE iPHONE 7 iPhone User Guide Click to view online	APPLE iPHONE 8 iPhone User Guide Click to view online	APPLE iPHONE SE iPhone User Guide Click to view online	APPLE iPHONE XR iPhone User Guide Click to view online	APPLE iPHONE Xs iPhone User Guide Click to view online

KYOCERA CADENCE LTE User Guide PDF file, 2.6 MB	LG EXALT LTE User Guide PDF file, 5.1 MB	MOTOROLA MOTO E4 User Guide PDF file, 7.0 MB	MOTOROLA MOTO E5 PLAY User Guide PDF file, 6.4 MB	MOTOROLA MOTO G5S PLUS User Guide PDF file, 6.2 MB

MOTOROLA MOTO G6 User Guide PDF file, 6.7 MB	MOTOROLA MOTO G7 POWER User Guide PDF file, 5.2 MB	MOTOROLA MOTO X4 User Guide PDF file, 9.2 MB	SAMSUNG GALAXY S7 User Guide PDF file, 1.3 MB	SAMSUNG GALAXY S9 User Guide PDF file, 2.5 MB

SAMSUNG GALAXY S10e User Guide PDF file, 8.0 MB

If you do not see your phone listed above, click here for a full list of available user guides.

If you need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. iPhone is a trademark of Apple, Inc. Android, Google, and other Google product names and logos are registered trademarks of Google Inc. Kyocera, Cadence LTE, and DuraXV LTE are trademarks of Kyocera International, Inc. LG is a registered trademark of LG Electronics, Inc. MOTOROLA and the Stylized M Logo are registered trademarks of Motorola Trademark Holdings, LLC. Samsung and Galaxy S are registered trademarks of Samsung Electronics Co., Ltd.