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How do I clear an "Activation Unsuccessful" notification?


In rare instances, your Alcatel GO FLIP V or LG Exalt LTE may display an "Activation Unsuccessful" notification. To clear this notification, please perform the steps below in order.


For the Alcatel GO FLIP V:

 Select Menu
 Select Settings
 Select Wireless & networks
 Select Mobile networks
 Select Access Point Names
 Select Options
 Select Reset to default


For the LG Exalt LTE:

 Select Menu
 Select Settings
 Select Wireless & networks
 Select Cellular networks
 Select Access Point Names
 Select Options
 Select Reset settings


If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.



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