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Why isn't all of the internal storage available on my phone?

All phones reserve a portion of the internal storage for the operating system and other preinstalled software. As a result, this decreases the amount of internal storage available for use. The amount of available internal storage varies by phone, depending on the type and amount of software preinstalled by the manufacturer.

Certain phones support removable memory cards, which allow the amount of available storage to be expanded. These phones can be configured to save specific types of files (such as music, pictures, and videos) to the memory card instead of the internal storage. The maximum supported size (in gigabytes) of memory cards varies by phone. Consult your phone's user guide for more information.

Charity Mobile offers various microSD memory cards that are compatible with several of our phones.

If you need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at

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