Do you offer usage notifications?
Yes! Charity Mobile offers usage notifications for our mobile services.
This convenient free service automatically alerts you via text message when you approach or exceed your minute and/or data allotment(s) for the current billing cycle. If you wish to receive a copy of usage notifications via e-mail in addition to text messages, you will need to contact us and provide the e-mail address(es) you wish to use.
Usage notifications via text message are automatically enabled for all services on all plans, except for the legacy 25 MB Data Restricted single line plan. Please contact us to enable usage notifications for the 25 MB Data Restricted single line plan.
Usage notifications are sent when you exceed the following thresholds:
• For Minutes, you will receive notifications when you exceed 80%, 100%, and 150% of your minute allotment(s).
• For Data, you will receive notifications when you exceed 50%, 75%, 100%, and 150% of your data allotment(s).
Usage notifications are sent once the usage we have processed exceeds the thresholds above. However, usage may take between a few hours and a few days to be received from our cellular systems. As a result, there may be additional usage that has already occurred, but has not yet been processed at the time a usage notification is sent. Usage notifications will be sent as quickly as possible, based on the processing capabilities of our systems and the time of day.
All usage notifications sent via text message are free of charge. Usage notifications are sent from our 513-766-2948 phone number. Please do not call this phone number, and do not reply to usage notifications. Our usage processing systems are automated, and we are unable to retrieve or respond to any calls or messages to that phone number.
If you have any questions about usage notifications or need further assistance, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at firstname.lastname@example.org.
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