Can I use my existing device with your service? | Support

Can I use my existing device with your service?

Charity Mobile has some success providing services to customers who already have their own 5G or 4G/LTE phone or 4G/LTE tablet. However, not all devices are compatible with our service. "Bring your own" devices require a Charity Mobile SIM card or eSIM. Click here for more details about SIM card and eSIM requirements.

The easiest way to determine the compatibility of your device is to provide us with its IMEI number. This is a 15-digit number typically found within Settings on your device. Please note that we cannot guarantee "bring your own" devices will be fully compatible with our service.

For a detailed explanation of our device requirements, or to determine if your existing device may be compatible with our service, please call us toll-free at 1-877-474-3662, chat with us using our Live Chat, or e-mail us at support@charitymobile.com.

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