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Contact Us

If you have questions about your Charity Mobile phone and/or service, please visit our Support section for answers to frequently asked questions, user guides, and more! Click on the links below for answers to some of the most commonly asked questions.

• How do I determine if you offer coverage in my area?
• Can I keep my existing phone number?
• Can I use my existing phone with your service?

To contact us via e-mail, simply complete the form below. A Charity Mobile customer service representative will reply to you by e-mail as soon as possible during office hours. You must provide a valid e-mail address in order to receive a reply.
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Charity Mobile office hours are 9:00 A.M. to 7:00 P.M. EDT Monday through Friday, and 9:00 A.M. to 3:00 P.M. EDT Saturday. We are closed on Sundays, Good Friday, Holy Saturday, Christmas Eve, New Year's Eve, and all major holidays.

Payments, returns, and other correspondence can be mailed to the address below.

Charity Mobile
P. O. Box 531640
Cincinnati, OH 45253-1640

If you need further assistance, please call us toll-free at 1-877-474-3662, or e-mail us at We look forward to hearing from you!