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CALL TO ORDER:   1-877-474-3662
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Contact Us

If you have questions about your Charity Mobile device and/or service, please visit our Support section for answers to frequently asked questions, user guides, and more! Click on the links below for answers to some of the most commonly asked questions.

• How do I determine if you offer coverage in my area?
• Can I keep my existing phone number?
• Can I use my existing device with your service?

 Related LinksMy AccountSupport

If you need further assistance, please contact us:

• Call us toll-free at 1-877-474-3662
• Chat with us online using our Live Chat at the bottom of every page
• E-mail us at

Charity Mobile hours are 9:00 A.M. to 7:00 P.M. EDT Monday through Friday, and 9:00 A.M. to 3:00 P.M. EDT Saturday. We are closed on Sundays, Good Friday, Christmas Eve, New Year's Eve, and all major holidays.

Live Chat is available during regular business hours, but may be temporarily unavailable when all customer service representatives are busy assisting other customers.

Payments, returns, and other correspondence can be mailed to the address below.

Charity Mobile
P. O. Box 847
Florence, KY 41022-0847