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Support


Our expanded Support section contains answers to frequently asked questions, cell phone user guides, Charity Mobile ringtone downloads, and more. Click on any question below to see its answer.  Related LinksMy AccountContact Us



ORDERING QUESTIONS

• How do I determine if you offer cell phone coverage in my area?
• Can I keep my existing cell phone number?
• Can I use my existing cell phone with your service?
• Do you offer installment plans for your cell phones?
• Do you offer and/or provide service for the iPhone?
• Do you offer used and/or recertified cell phones?
• Do you require a credit check?
• How long does it take to ship my order?
• Can I change my cell phone plan?
• How can I check my monthly usage?
• Do you offer usage notifications?
• Do you offer rollover minutes?
• What is your return policy?


BILLING QUESTIONS

• How often will I receive a bill?
• What payment methods can you accept?
• Can I view and/or pay my bill online?
• Do you offer paperless billing and/or automatic payments?
• Why does my first bill seem higher?
 CELL PHONE QUESTIONS

• How do I set up my voicemail?
• How do I access my voicemail?
• How can I troubleshoot performance issues with my cell phone?
• Where can I find a user guide for my cell phone?
• Why isn't all of the internal storage available on my cell phone?
• Do your cell phones require a SIM card?
• Can my cell phone be used as a mobile hotspot for data tethering?


GENERAL QUESTIONS

• What services does Charity Mobile provide?
• What are your hours of operation?
• What is my user ID and/or password for the My Account portal?
• How do I support the charity of my choice?
• Can I change my charity selection?
• What if the charity of my choice is not on your list?



RINGTONES

Download the Charity Mobile Ringtone for use on your cell phone or other device! Please consult your cell phone's user guide for instructions on how to load and/or select the ringtone, and how to determine which ringtone file formats are supported by your cell phone.

MP3Charity Mobile MP3 Ringtone  (MP3 format, 90 KB)
WAVCharity Mobile WAV Ringtone  (WAV format, 504 KB)
OGGCharity Mobile OGG Ringtone  (OGG format, 61 KB)




CELL PHONE USER GUIDES

Click on the image of your cell phone model below to view or download its user guide in PDF format. If your computer/device does not have a compatible PDF viewer installed, you will need to install Adobe Acrobat Reader (or a comparable PDF viewer) in order to view PDF files.



Apple iPhone 6s
APPLE
iPHONE 6s

Apple iPhone 6s User GuideUser Guide
PDF file, 24.1 MB
Apple iPhone 7
APPLE
iPHONE 7

Apple iPhone 7 User GuideUser Guide
PDF file, 24.0 MB
Apple iPhone 7 Plus
APPLE
iPHONE 7 PLUS

Apple iPhone 7 Plus User GuideUser Guide
PDF file, 24.1 MB
Apple iPhone 8
APPLE
iPHONE 8

Apple iPhone 8 User GuideUser Guide
PDF file, 24.1 MB
Apple iPhone SE
APPLE
iPHONE SE

Apple iPhone SE User GuideUser Guide
PDF file, 24.1 MB
LG Cosmos 3
LG
COSMOS 3

LG Cosmos 3 User GuideUser Guide
PDF file, 2.4 MB
LG Extravert 2
LG
EXTRAVERT 2

LG Extravert 2 User GuideUser Guide
PDF file, 5.3 MB
LG G3
LG
G3

LG G3 User GuideUser Guide
PDF file, 4.9 MB
Samsung Galaxy J3 V
SAMSUNG
GALAXY J3 V

Samsung Galaxy J3 V User GuideUser Guide
PDF file, 2.0 MB
Samsung Galaxy S7
SAMSUNG
GALAXY S7

Samsung Galaxy S7 User GuideUser Guide
PDF file, 1.3 MB
Samsung Galaxy S8
SAMSUNG
GALAXY S8

Samsung Galaxy S8 User GuideUser Guide
PDF file, 9.8 MB
Samsung Gusto 3
SAMSUNG
GUSTO 3

Samsung Gusto 3 User GuideUser Guide
PDF file, 3.2 MB


If you do not see your cell phone model listed above, click here to view all available cell phone user guide downloads.

If you need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.