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Support


What if I need to replace my phone?


When you first sign up with Charity Mobile, you will receive a $200 instant credit towards a smartphone, or a $100 instant credit towards a feature phone. Once you have had the phone for two years, you will receive the same instant credit towards a new phone, which may be free or discounted depending on the model.

Other options are available if you need to replace your phone before your full two year promotion is available. Once you have had the phone for one year, we offer a reduced instant credit of $100 towards a smartphone, or $50 towards a feature phone.

We also offer recertified phones at discounted prices. Instant credits cannot be applied to recertified phones, so purchasing a recertified phone will not impact the dates that your instant credits become available for use.

If you need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at support@charitymobile.com.



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