Do you offer usage notifications?
Yes! Charity Mobile offers usage notifications for our talk, messaging, and data services.
This convenient free service automatically alerts you via text message when you approach or exceed your minute, message, and/or data allotment(s) for the current billing cycle. If you wish to receive a copy of usage notifications via e-mail in addition to text messages, you will need to contact us and provide the e-mail address(es) you wish to use.
If you have a bundle plan or a data plan, usage notifications via text message are automatically enabled for all services. If you are not on a bundle plan or do not have a data plan, you will need to contact us to enable usage notifications for your service(s).
Usage notifications are sent when you exceed the following thresholds:
• For Talk plans, you will receive notifications when you exceed 80%, 100%, and 150% of your minute allotment(s).
• For Messaging plans, you will receive notifications when you exceed 80% and 100% of your message allotment(s).
• For Data plans, you will receive notifications when you exceed 50%, 75%, 100%, and 150% of your data allotment(s).
Usage notifications are sent once the usage we have processed exceeds the thresholds above. However, usage may take between a few hours and a few days to be received from our cellular systems. As a result, there may be additional usage that has already occurred, but has not yet been processed at the time a usage notification is sent. Usage notifications will be sent as quickly as possible, based on the processing capabilities of our systems and the time of day.
All usage notifications sent via text message are free of charge and do not count against your Messaging plan allotment(s). Usage notifications are sent from our 513-766-2948 phone number. Please do not call this phone number and do not reply to usage notifications. Our usage processing systems are automated, and we are unable to retrieve or respond to any calls or messages at that phone number.
If you have any questions about usage notifications or need further assistance, call us toll-free at 1-877-474-3662, or e-mail us at email@example.com.
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